Refund Window
Customers have 30 days from the date of purchase to request a refund for any qualifying item. After this period, we regret to inform you that we cannot offer a refund.
Qualifying Conditions for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- A receipt or proof of purchase must be provided.
Cancellation Procedure
To cancel an order, please contact our customer service team within 24 hours of placing your order. Cancellations can be made via email or phone. If the order has already been processed or shipped, you may need to follow the return process instead.
Partial Refunds
In certain cases, a partial refund may be granted if:
- The item is not in its original condition, is damaged, or is missing parts.
- The item is returned after the 30-day refund window.
Non-Refundable Items/Services
The following items and services are non-refundable:
- Custom or personalized sports equipment.
- Opened or used items that cannot be resold.
- Gift cards.
Processing Time
Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used at the time of purchase.
Contact Us
If you have any questions regarding our Refund & Cancellation Policy, please reach out to us:
Email: info@activesportsgearandgoodsdepot.com
Phone: (716) 535-9118